Policies at Keep That Memory

I founded Keep That Memory with one goal in mind: create beautiful household items. I conduct business according to the same values, knowing that better service equals loyal customers. My store policies are detailed below, please have a look and contact us if you want to learn more!

  1. Please allow up to 2 weeks for your items to be completed. If you have a rush order, please contact Keep That Memory to arrange a rush fee. 

  2. All purchases are final! No refunds! 

  3. If you are unsatisfied with a purchase, please contact me and I will be happy to work with you as best as I can. I am not opposed to exchanges, but I do not allow refunds.

  4. Exchange shipping is the responsibility of the buyer.

  5. Custom Orders are not eligible for return or exchange. Please verify spelling before placing your order.

  6. Paint Party items are nonrefundable. All supplies will be brought to the host's location. If you are unable to attend, Keep That memory will leave the party kit at the host's location. The kit will include, one paint brush, detailed instructions and one paint color. Each additional paint color will cost $1. It is the buyer's responsibility to get the kit from the host.

 

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Woodbridge, VA 22193, USA

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